Terms of service

Last updated: November 10, 2026

These Terms of Service govern use of charlottetilbury and purchases through this Canadian online store.

Eligibility and accounts

You must be able to enter a binding agreement in your province or territory. You are responsible for accurate account information and for safeguarding account credentials.

Products, prices and availability

We aim to present product descriptions, colours and images accurately, but displays can vary. Prices are shown in CAD unless checkout states otherwise. Discounts, taxes and shipping charges are confirmed at checkout. Products and inventory may change without notice.

Orders

An order is an offer to purchase. We may accept, decline or cancel an order where permitted by law, including for availability, pricing or payment issues, suspected fraud or quantity limits. If we cancel after payment, we will refund the affected amount.

Acceptable use

Do not misuse the site, interfere with security, introduce malicious code, scrape the site unlawfully, infringe rights, commit fraud or use the services for unlawful purposes.

Intellectual property

Store content, branding, graphics, text and software are protected by applicable intellectual-property laws. No licence is granted except the limited right to use the store for personal shopping.

Third-party services

Shopify and other providers support hosting, payments, delivery, analytics and store functions. Third-party services may have their own terms and privacy notices.

Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential loss arising from use of the store. Nothing in these terms limits rights or remedies that cannot be excluded under Canadian consumer law.

Shipping and returns

The Shipping Policy and Refund Policy form part of these terms.

Changes and governing law

We may update these terms by posting a revised version. These terms are governed by the laws of Ontario and the federal laws of Canada applicable there, subject to mandatory consumer protections in your province or territory.