Refund policy

Last updated: November 10, 2026

This Refund Policy applies to purchases from charlottetilbury in Canada.

30-day return window

You may request a return within 30 days after delivery. The item must be unused, in its original condition and original packaging. Please provide the order number or other proof of purchase.

Starting a return

Contact us before sending an item back. For an eligible return, we will cover return shipping and provide return instructions or a prepaid label. Returns sent without authorization may not be accepted.

Damaged, missing or incorrect items

Contact us promptly with the order number and clear photographs of the item and packaging. We will review the issue and provide the appropriate next step.

Refunds

After the return is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before the order ships. We will try to help, but changes or cancellations cannot be guaranteed once processing has started.

Contact

Email: Support@charlottetilburylifes.com
Phone: (902) 513-2006
Address: 640 Westmount Rd W, Kitchener, Ontario, N2M 1R8, Canada