Privacy policy

Last updated: November 10, 2026

This Privacy Policy explains how charlottetilbury collects, uses and discloses personal information in connection with this Canadian online store. We handle personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian private-sector privacy laws.

Information we collect

Depending on how you use the store, we may collect contact and account details; billing and shipping addresses; order, return and transaction information; communications with customer service; device, browser, IP address and usage information; cookie and advertising identifiers; and payment-related information processed by payment providers. We do not receive or store your complete payment-card number.

How we use information

We use personal information to process payments, fulfill and deliver orders, provide customer service, detect fraud and protect the store, maintain accounts, comply with law, analyze and improve the site, and send marketing where permitted by law or with consent.

Cookies, analytics and advertising

We and our service providers may use cookies and similar technologies for essential site functions, security, preferences, analytics and advertising. You can adjust browser settings and available cookie controls. Disabling some cookies can affect store features. You can unsubscribe from marketing emails using the link in the message.

Service providers and transfers

We disclose information as needed to Shopify, payment processors, carriers, fulfillment providers, analytics and advertising providers, security providers, professional advisers and authorities where required by law. Service providers may process information in Canada or other jurisdictions, where local authorities may access it under applicable law.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute-resolution needs. We use reasonable administrative, technical and physical safeguards, but no system is completely secure.

Your Canadian privacy rights

Subject to applicable law, you may request access to and correction of your personal information, ask questions about our privacy practices, withdraw consent to optional uses, or request deletion where applicable. We may need to verify your identity and may retain information where law permits or requires. You may also complain to the Office of the Privacy Commissioner of Canada or the applicable provincial regulator.

Children

The store is not directed to children under the age of majority in their province or territory. If a parent or guardian believes a child provided personal information, please contact us.