Shipping policy

Last updated: November 10, 2026

This Shipping Policy applies to deliveries within Canada.

Shipping cost

Standard Shipping is free.

Processing and transit times

Orders are normally processed within 1–2 business days. After dispatch, Standard Shipping normally takes 4–6 business days. Weekends and Canadian statutory holidays are not business days. These estimates are not guaranteed delivery dates.

Tracking

When the order ships, tracking information is sent to the email address used for the order.

Address changes

If the address is incorrect, contact us as soon as possible. We cannot guarantee an address change after dispatch.

Delays, loss, damage and misdelivery

Carrier delays can occur. If tracking is delayed, the parcel appears lost, the package arrives damaged or the delivery is incorrect, contact us with the order number and relevant photographs so we can investigate and provide next steps.

Contact

Email: Support@charlottetilburylifes.com
Phone: (902) 513-2006
Address: 640 Westmount Rd W, Kitchener, Ontario, N2M 1R8, Canada