Last updated: November 10, 2026
Orders are charged in CAD unless the final checkout page clearly states another currency.
Accepted payment methods
We accept only the payment methods displayed as available at checkout for your order. Availability can vary by order, device and Shopify checkout configuration.
Secure processing
Payments are processed through Shopify's secure checkout and the applicable payment provider. charlottetilbury does not view or store your complete payment-card number.
Final amount
The final checkout page shows the product subtotal, discounts, applicable taxes and shipping charges before you submit payment.
Authorization and failed payments
Your payment provider may authorize, decline or place a temporary hold on a transaction. Contact the provider if a payment is declined or a pending authorization remains after an order is cancelled.
Contact
Email: Support@charlottetilburylifes.com
Phone: (902) 513-2006
Address: 640 Westmount Rd W, Kitchener, Ontario, N2M 1R8, Canada