How long does shipping take?
Orders are normally processed in 1–2 business days. Standard Shipping then normally takes 4–6 business days within Canada. Weekends and Canadian statutory holidays are excluded.
How do I track my order?
Tracking is emailed after dispatch.
Can I change or cancel an order?
Contact us as soon as possible before dispatch. We will try to help, but changes or cancellations cannot be guaranteed once processing has started.
Can I return an item?
You may request an eligible return within 30 days after delivery. The item must be unused, in its original condition and original packaging, with proof of purchase.
When will I receive my refund?
After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. Your financial institution may need additional posting time.
What if my order is damaged, incomplete or incorrect?
Contact us with the order number and clear photographs so we can review the issue.
Which payment methods are accepted?
The currently enabled methods appear at checkout. Payments are processed through Shopify's secure checkout.
How can I contact you?
Email: Support@charlottetilburylifes.com
Phone: (902) 513-2006
Address: 640 Westmount Rd W, Kitchener, Ontario, N2M 1R8, Canada